We offer free shipping from a certain order value. The exact threshold depends on your delivery country and is shown in your cart and at checkout, before you pay.

Yes, we offer free shipping from a certain order value.The exact threshold depends on your delivery country, so we don&apos;t list a single figure here. You&apos;ll always see it in your cart and at checkout, before you pay, together with the shipping cost that applies to your order.

From what order value is shipping free?

Contact our customer service and give us your order number and the email address you used when ordering. We'll send the invoice to you by email.

If you need an invoice, just contact our customer service directly and give us your order number along with the email address you used when placing the order. We&apos;ll then send the invoice to you by email.

I need an invoice for my order. What should I do?

Check your spam folder first. If it isn't there either, a wrong email address may have been entered at checkout — contact us and we'll send the confirmation again.

If you haven&apos;t received an order confirmation by email, please check your spam folder first. If there&apos;s nothing there either, a wrong email address may have been entered when the order was completed. In that case, contact our customer service: we&apos;ll resend the confirmation and make sure your order came through properly.

I didn't receive an order confirmation. What can I do?

Yes, we ship internationally. Depending on the destination country, customs duties, taxes and additional charges may apply that are not included in the order total.

Yes, we ship internationally. Depending on the destination country, customs duties, taxes and additional charges may apply that are not included in the total price of your order. These costs depend on the rules of the country in question and are paid by you when the shipment is delivered. It&apos;s worth checking the possible charges in advance, so there are no surprises and your order arrives smoothly.

Do you ship internationally? Are there additional charges?

Check the status with your tracking number, see whether the parcel was left with a neighbor or in a safe place, and contact the carrier if needed. If that doesn't help, write to us.

If you have a problem with your delivery, for example a late arrival or a damaged item, we recommend going through these steps first:<ol><li>Check the status of your order using the tracking number from your shipping confirmation.</li><li>If the parcel is marked as delivered but hasn&apos;t reached you, check whether it was left with a neighbor or in a safe place.</li><li>If there are delays or the tracking status is unclear, you can also contact the carrier directly &#x2014; their name is shown in your shipping confirmation.</li></ol>If that still doesn&apos;t solve it, our customer service is of course here to help.

What should I do if there's a problem with my delivery?

Non-personalized jewelry ships as soon as it's packed; personalized pieces are made to order first. The delivery time for your country is shown at checkout.

Non-personalized jewelry ships as soon as it has been packed. Personalized pieces need a little longer, because we make each one to your specifications before it goes out.The delivery time and the carrier depend on your delivery country, so we don&apos;t list fixed figures here. You&apos;ll see the delivery time that applies to your order at checkout, before you pay, and the carrier is named in your shipping confirmation.If your piece includes an engraving template (for example a fingerprint, paw print, nose print or handwriting), we start making it as soon as your file reaches us &#x2014; so uploading it right away is the quickest route.

What shipping methods does Mizodia offer and how long does delivery take?

As soon as your order is on its way, we send you a shipping confirmation with a tracking number, so you can see where your parcel is at any time.

As soon as your order is on its way to you, we send you a shipping confirmation with a tracking number. That way you can see where your parcel is at any time and when to expect it. If anything about the tracking is unclear, our customer service is here for you &#x2014; we make sure your jewelry reaches you safely.

How can I track my order?

There are two common causes you can check quickly yourself: the shipping status and, for personalized products, an engraving template that's still missing.

If you&apos;ve been waiting more than a week for your order, there are two common causes you can check quickly yourself: the shipping status and, for personalized products, an engraving template that&apos;s still missing.<hr><h3 id="1-check-your-email-is-there-a-shipping-confirmation-yet">1) Check your email: is there a shipping confirmation yet?</h3>As soon as your order leaves our warehouse, we send you a shipping confirmation by email, usually including tracking (a link or a number).Please check:<ul><li>your inbox</li><li>your spam or junk folder</li><li>a search for &#x2018;Mizodia&#x2019; or &#x2018;shipping confirmation&#x2019;</li><li>whether you might have ordered with a different email address</li></ul>Found the shipping confirmation? Use the tracking link to check the current status.<hr><h3 id="2-check-is-your-engraving-template-still-missing">2) Check: is your engraving template still missing?</h3>For personalized products with an uploaded engraving (for example fingerprint, paw print, nose print, handwriting), production can be delayed if the engraving template hasn&apos;t been uploaded yet or couldn&apos;t be matched to your order.You can upload your template in two ways:<ul><li>directly while ordering, on the product page (upload field in the personalization section)</li><li>afterwards, via <a href="https://mizodia.com/en-gb/pages/upload" target="_blank" rel="noopener noreferrer">our upload page</a></li></ul>Important: always add your order number on the upload page, so we can match the file correctly.

I've been waiting more than a week for my order. What can I do?

Orders are sometimes sent in several parcels. Check whether you received a second shipping confirmation, and send us your order number with a few photos.

<h2 id="1-first-check-what-exactly-is-missing">1) First check: what exactly is missing?</h2><h3 id="a-a-piece-of-jewelry-or-an-item-from-the-order-is-missing">A) A piece of jewelry or an item from the order is missing</h3>Orders are sometimes sent in several parcels (for example when items come from different stock locations). In that case you may receive more than one shipping confirmation, or a second parcel follows separately.Please check:<ul><li>whether you received a second shipping confirmation</li><li>whether the packing slip or order confirmation lists all items in one parcel</li></ul><h3 id="b-an-extra-or-accessory-is-missing-gift-box-cards-additional-option">B) An extra or accessory is missing (gift box, cards, additional option)</h3>Extras such as the gift box may be listed as a separate line depending on the order.Please check:<ul><li>whether the extra was actually selected and paid for in your order (order confirmation)</li><li>whether it is &#x2018;hidden&#x2019; in the parcel (for example in the filling material or inside the packaging)</li></ul><h3 id="c-something-is-missing-from-a-personalized-order-engraving-or-upload">C) Something is missing from a personalized order (engraving or upload)</h3>If personalization is involved, we can also check whether something is still needed to finish the piece (for example an uploaded template).Important: a missing engraving template usually causes a delay rather than something missing from the parcel &#x2014; but we&apos;ll of course check that too.<hr><h2 id="2-so-we-can-help-you-right-away">2) So we can help you right away</h2>Please send us:<ul><li>your order number</li><li>what exactly is missing (item name, variant, quantity)</li><li>a photo of the packing slip (if you have it)</li><li>a photo of the parcel contents (everything that arrived, in one overview shot)</li><li>helpful if you still have it: a photo of the shipping label on the parcel</li></ul>Then we can check straight away whether:<ul><li>the item was shipped separately,</li><li>something went wrong when packing,</li><li>or we send you a replacement or another solution right away.</li></ul>

Shipping