Mizodia

<p id="isPasted">If you have a problem with your delivery, for example a late arrival or a damaged item, we recommend going through these steps first:</p><ol><li>Check the status of your order using the tracking number from your shipping confirmation.</li><li>If the parcel is marked as delivered but hasn&apos;t reached you, check whether it was left with a neighbor or in a safe place.</li><li>If there are delays or the tracking status is unclear, you can also contact the carrier directly &#x2014; their name is shown in your shipping confirmation.</li></ol><p>If that still doesn&apos;t solve it, our customer service is of course here to help.</p>

Check the status with your tracking number, see whether the parcel was left with a neighbor or in a safe place, and contact the carrier if needed. If that doesn't help, write to us.

What should I do if there's a problem with my delivery?

Shipping

What materials does Mizodia use for its jewelry?

How does Mizodia make sure production is sustainable?

Where is Mizodia jewelry designed and made?

About Mizodia

From what order value is shipping free?

I need an invoice for my order. What should I do?

I didn't receive an order confirmation. What can I do?

Do you ship internationally? Are there additional charges?

What shipping methods does Mizodia offer and how long does delivery take?

How can I track my order?

I've been waiting more than a week for my order. What can I do?

Something is missing from my order. What can I do?

Can I pay later or in installments?

Are my payment details safe with Mizodia?

What payment methods can I use at Mizodia?

Payment

What are the conditions for the referral voucher? Can I combine it with other promotions?

How does the refer-a-friend program work and how do I get my reward?

Refer a Friend

Can I add a personal message?

Can I have my order gift wrapped?

Does the gift box cost extra?

Gifts

Can I change my engraving afterwards?

What does ‘18k gold-plated’ mean and how do I care for this jewelry?

What sizes are available for necklaces and bracelets? Are they adjustable?

Which pieces can I have personalized?

How do I find my ring size? What sizes does Mizodia offer?

How long does it take to make personalized items?

Where do I upload my engraving template?

The engraving doesn't look like my template. Why might that be?

Product & Engraving

Are there return shipping costs?

Are there items excluded from returns?

How do exchanges work at Mizodia?

How can I return an item?

Is there a warranty on Mizodia jewelry?

What can I do if my jewelry arrives damaged?

Returns & Warranty

Can I redeem points for a discount? What's the conversion?

What is the Mizodia loyalty program and how does it work?

What actions earn points, and how many?

Loyalty Program

What should I do if there's a problem with my delivery?Updated 9 days ago