I've been waiting more than a week for my order. What can I do?Updated 9 days ago

If you've been waiting more than a week for your order, there are two common causes you can check quickly yourself: the shipping status and, for personalized products, an engraving template that's still missing.

1) Check your email: is there a shipping confirmation yet?

As soon as your order leaves our warehouse, we send you a shipping confirmation by email, usually including tracking (a link or a number).

Please check:

• your inbox

• your spam or junk folder

• a search for ‘Mizodia’ or ‘shipping confirmation’

• whether you might have ordered with a different email address

Found the shipping confirmation?
Use the tracking link to check the current status.

2) Check: is your engraving template still missing?

For personalized products with an uploaded engraving (for example fingerprint, paw print, nose print, handwriting), production can be delayed if the engraving template hasn't been uploaded yet or couldn't be matched to your order.

You can upload your template in two ways:

• directly while ordering, on the product page (upload field in the personalization section)

• afterwards, via our upload page

Important: always add your order number on the upload page, so we can match the file correctly.