Returns & Warranty
Are there return shipping costs?
Yes, a return shipping fee applies. The amount depends on the country you're returning from and is shown when you register your return in your customer account.
Are there items excluded from returns?
Yes. Personalized jewelry is excluded from returns, because it's made individually for you. The exception: a defect or a mistake in the personalization.
How do exchanges work at Mizodia?
Register the original item for a return in your customer account and simply place a new order for the piece you want. That's the fastest route.
How can I return an item?
You can return it within 30 days of receipt. Register the return through your customer account. The piece needs to come back unworn and in its original packaging.
Is there a warranty on Mizodia jewelry?
Yes, 2 years from the date of purchase, provided the damage wasn't caused by improper use. Covered are material faults, loose stones and faulty clasps.
What can I do if my jewelry arrives damaged?
Send us a photo of the damage and your order number. Our team looks at each case individually, and if it's a warranty case we'll repair or replace it free of charge.