The engraving doesn't look like my template. Why might that be?Updated 9 days ago
If the engraving doesn't look exactly like the template you uploaded (for example a fingerprint, paw print, nose print or handwriting), in many cases it comes down to technical and design adjustments that are needed to make the engraving clean and durable on a very small piece of jewelry.
Why can the engraving differ?
1) The template is optimized for engraving
To keep the lines clearly visible on metal, the file is often contrast-enhanced, simplified or converted into lines. Very fine details, shading or ‘soft’ transitions can therefore come out looking a little different from the original file.
2) Size and engraving area are limited
A pendant or ring only offers a certain surface. If the template is very detailed, lines have to be adjusted slightly so they don't run together or look messy at a small size.
3) Photo quality makes a big difference
Blurry, dimly lit or low-contrast templates (for example prints with shadows, shaky photos, glossy paper) can make the result look different from what you expected.
4) Material and finish play a part
Depending on the material, coating and finish (for example polished, matte, gold-plated), the engraving can appear more or less pronounced. Light and viewing angle change the impression as well.
What can you do now?
Step 1: compare the file you uploaded
Check whether the file you uploaded really was the version you wanted (sometimes a similar photo or an older file gets uploaded by mistake).
Step 2: send us a photo so we can look into it
So we can assess it quickly, please send us:
a photo of the engraving (as sharp as possible, in good light, ideally from two angles)
your order number
and ideally the engraving template again as an attachment
Then we can check whether:
the wrong file was matched to your order,
the template was hard to read when uploaded,
or the optimization came out too strong.